Terms of Service

Welcome to Yorker. These Terms of Service ("Terms") govern your access to and use of the Yorker platform, including our website, mobile applications, AI coaching tools, and all related services (collectively, the "Platform"). By creating an account or using the Platform, you agree to be bound by these Terms.

Yorker is operated by yorker.live, a company incorporated under the laws of India ("Company", "we", "us", or "our"). Please read these Terms carefully before using the Platform.

1. Definitions

In these Terms, unless the context otherwise requires:

• "User" or "you" means any individual who accesses or uses the Platform, whether as a registered member or a visitor.
• "Content" means all text, images, videos, audio, data, graphics, analyses, coaching feedback, drill plans, and other materials available on or through the Platform.
• "User Content" means any content that you upload, submit, or transmit through the Platform, including videos, images, performance data, chat messages, and profile information.
• "AI Services" means the artificial-intelligence-powered features of the Platform, including but not limited to pose analysis, technique feedback, drill generation, chat-based coaching, and performance analytics.
• "Subscription" means a paid plan that grants access to premium features of the Platform.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to create an account. If you are under 18, a parent or legal guardian must create the account on your behalf and accept these Terms. The parent or guardian is responsible for supervising the minor's use of the Platform and assumes full liability for the minor's activities.

2.2 Account Creation

To access certain features, you must register for an account by providing accurate, current, and complete information. You agree to update your information promptly to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Account Security

You must notify us immediately through our contact form if you suspect any unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your account where you have failed to maintain reasonable security of your credentials.

2.4 One Account Per Person

Each individual may maintain only one personal account. We reserve the right to merge or terminate duplicate accounts. Team accounts are governed by separate team-level permissions and are managed by the team administrator.

3. Subscription Plans and Payment Terms

3.1 Plans

The Platform offers both free and paid subscription plans. The features, usage limits, and pricing for each plan are described on our pricing page and may be updated from time to time. Changes to pricing will not apply to your current billing cycle but will take effect at the start of your next renewal period, with at least 15 days' prior notice.

3.2 Billing and Payment

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). All payments are processed through our third-party payment processor (currently Razorpay) and are denominated in Indian Rupees (INR) unless otherwise stated. You agree to provide valid payment information and authorize recurring charges for your selected plan.

3.3 Taxes

All prices are inclusive of applicable Goods and Services Tax (GST) as required under Indian law. Tax invoices will be made available in your account dashboard.

3.4 Refunds

All subscription fees are non-refundable. Once a payment is processed, it is final, and no refund is issued for current or prior billing periods, including unused portions of a billing cycle. Refunds are provided only in the case of duplicate charges or verified billing errors, and must be requested through our contact form within 30 days of the charge. This policy is disclosed pre-purchase in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

3.5 Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period. No partial refunds are provided for unused portions of a billing cycle.

3.6 Promotional Offers

We may from time to time offer promotional pricing, discounts, or limited-time access to premium features at our discretion. The terms of any such offer will be disclosed at the time it is made. Unless stated otherwise, promotional access does not automatically convert into a paid subscription, and any such conversion will require your explicit consent.

4. AI Coaching Disclaimer

4.1 Not a Substitute for Professional Coaching

The AI Services provided on the Platform are designed to supplement, not replace, professional cricket coaching. AI-generated feedback, technique analysis, drill recommendations, and performance insights are provided for informational and educational purposes only. They should not be relied upon as the sole basis for training decisions, injury prevention, or career development.

4.2 No Guarantee of Results

We do not guarantee that use of the AI Services will improve your cricket performance, lead to selection in any team, or produce any specific outcome. Cricket performance depends on many factors beyond the scope of our Platform, including physical fitness, coaching, practice, and natural ability.

4.3 Accuracy Limitations

AI-generated analyses and recommendations may contain errors or inaccuracies. Pose analysis is based on computer vision models that have inherent limitations and may not capture all nuances of cricket technique. Users should exercise their own judgment and consult qualified coaches or medical professionals where appropriate, particularly regarding injury risk or physical training.

4.4 Health and Safety

You acknowledge that cricket is a physical activity and that following any drill or technique recommendation carries inherent risk of injury. You should consult a qualified medical professional before beginning any new training regimen. The Company is not liable for any physical injury or health issue arising from the use of AI-generated recommendations.

5. Content Ownership and Intellectual Property

5.1 Platform Content

All content, features, and functionality of the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, video content, data compilations, software, AI models, and the design and layout of the Platform — are owned by or licensed to the Company and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian and international intellectual property laws.

5.2 Your Content

You retain ownership of the User Content you upload to the Platform. By uploading User Content, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, adapt, process, and display your User Content solely for the purposes of providing, improving, and promoting the Platform. This licence continues even after you delete your account, but only to the extent that your User Content has been incorporated into aggregated or anonymised datasets used for AI model improvement.

5.3 AI-Generated Content

Analyses, reports, drill plans, and other outputs generated by the AI Services in response to your inputs are provided for your personal use. You may use such outputs for your own training purposes. However, the underlying AI models, algorithms, and methodologies remain the exclusive property of the Company.

5.4 Feedback

If you provide suggestions, ideas, or feedback about the Platform, you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use such feedback for any purpose without compensation or attribution.

6. Acceptable Use

You agree not to:

• Use the Platform for any purpose that is unlawful or prohibited by these Terms.
• Upload content that is defamatory, obscene, abusive, threatening, hateful, or that violates any third party's rights.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of any part of the Platform, including the AI models.
• Use automated tools (bots, scrapers, crawlers) to access the Platform or extract data, except as expressly permitted.
• Circumvent, disable, or interfere with any security or access-control features of the Platform.
• Share your account credentials with others or allow others to access your account.
• Use the Platform to develop a competing product or service.
• Upload content that infringes any patent, trademark, trade secret, copyright, or other proprietary right of any party.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Engage in any activity that disrupts or interferes with the Platform's infrastructure or other users' experience.

We reserve the right to suspend or terminate your account, without notice or refund, if we reasonably believe you have violated these restrictions.

7. Termination

7.1 By You

You may delete your account at any time from your account settings or through our contact form. Account deletion will result in the permanent removal of your profile and personal data, subject to our data retention obligations described in our Privacy Policy.

7.2 By Us

We may suspend or terminate your account at any time, with or without cause, including but not limited to: breach of these Terms, fraudulent or illegal activity, extended inactivity, or at our sole discretion upon providing reasonable notice. Where required by the Consumer Protection Act, 2019, we will provide you with notice and an opportunity to be heard before permanent account termination.

7.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. Sections 4 (AI Coaching Disclaimer), 5 (Content Ownership), 8 (Limitation of Liability), 9 (Indemnification), 10 (Dispute Resolution), and 11 (Governing Law) survive termination.

8. Limitation of Liability

8.1 Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

8.2 Limitation

To the maximum extent permitted by applicable Indian law, including the Information Technology Act, 2000 (Section 79) and the Consumer Protection Act, 2019, the Company and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:

• Your use of or inability to use the Platform.
• Any errors, inaccuracies, or omissions in the AI-generated content or analysis.
• Any unauthorized access to or alteration of your data or transmissions.
• Any physical injury or property damage resulting from your reliance on Platform content.
• Any third-party conduct or content on the Platform.

8.3 Cap on Liability

In no event shall our total aggregate liability to you for all claims arising out of or relating to the Platform or these Terms exceed the amount you have paid to us in subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim, or INR 5,000, whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to: (a) your breach of these Terms; (b) your User Content; (c) your misuse of the Platform; or (d) your violation of any applicable law or third-party rights.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating formal proceedings, you agree to first contact us through our contact form and attempt to resolve the dispute informally for at least 30 days.

10.2 Arbitration

If the dispute is not resolved informally, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or in the absence of agreement, appointed in accordance with the Act. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English. The arbitrator's award shall be final and binding on both parties.

10.3 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the infringement of intellectual property rights or confidentiality obligations. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, including your right to file a complaint with the appropriate Consumer Disputes Redressal Commission.

10.4 Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer who can be reached through our contact form. The Grievance Officer shall acknowledge your complaint within 24 hours and resolve it within 15 days of receipt, or within such extended period as may be reasonable in the circumstances.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of Delhi shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

12. Third-Party Services

The Platform may integrate with or contain links to third-party services, including payment processors, cloud infrastructure providers, and AI model providers. Your use of such third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, privacy practices, or availability of third-party services.

13. Modifications to the Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or through a prominent notice on the Platform at least 15 days before they take effect. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Platform and delete your account.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, government actions, internet or telecommunications failures, power outages, or cyberattacks.

15. Contact Information

If you have questions or concerns about these Terms, including any matter for our Grievance Officer, please reach us through our contact form.